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Need Help?

Got a question about your online order?

Find more answers to common questions including but not limited to shipping, refunds and rewards on our FAQ.

Once your order has been placed, it cannot be amended.

If you require a change of address or personal information required to successfully deliver your order, please WhatsApp us

Once your order has been placed, it is scheduled for processing and packing. If you wish for the order to be recalled and canceled, you may email us quoting your order number. A handling and restocking fee of 5% on your order will be charged and the refund will be effected within 1-3 working days to your original mode of payment.

If you have erroneously made a duplicate order and payment, we can assist with a cancellation provided the following conditions are met:

  1. You must contact us prior to dispatch of the order for delivery, for eligibility for cancellation.
  2. You agree to and will bear bank processing fees for cancellation of the order

Kindly contact us for help.

Orders received before 8 AM on business days (ie. Mondays to Fridays, excluding public holidays) will be processed within the working day.

Orders received after 8 AM will be processed the next working day.

Yes. When we start working on your order, you will begin receiving automated SMS and e-mail updates from us. Your order should also reflect any of the following statuses in your Account page:

  • Fulfilment in Progress
  • Awaiting Dispatch/Self-Collection
  • Dispatched

You should begin receiving email updates within 1 working day of placing your order.

If you are not receiving order updates, you should check to ensure both your email address and mobile number are accurately input. You can do so by visiting your Account page.

To amend personal information for a specific order, please reach out to us for assistance.

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