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Careers at Nekojam

Careers at Neko Neko

Fancy a Fur-filling career?

We’re looking for hands on deck to join our team of cat lovers in Singapore! Do you think you could be one? We’re a young startup, flexible and growing rapidly, and we need able new hands on deck to grow with us to greater heights!

We aim to be the best in the industry while staying lean and fast. We are constantly expanding and there is always something to do every day. However, in order for us to do so, we only hire talented, highly motivated individuals who are able to work in small teams, as well as independently (because no one likes to be Mom-ed, y’know?)

If you find job satisfaction in having autonomy in your working schedule, and revel in accomplishment when a project that has been tasked to you is complete, then we are the company for you.
Here are some snippets of information about who we’re hoping to nab. Know a friend who might fit the bill? Send them our way… We love fresh faces straight out of school and experience is not a necessity.

Current Openings

Graphic Communications Executive
In this role, you’ll be involved in the creation of digital content every step of the way, from concept to delivery. This includes overseeing idea development and everything regarding the delivery of digital content online. 

Job Scope

  • Support the marketing manager in marketing-related activities (etc. for EDM, social media, ads)
  • Directing the look and content of our marketing platforms and collateral
  • Update our websites on a regular basis to reflect changes in graphic requirements
  • Explore new and creative ideas to market products through graphic communication

We Want You If…

  • You’re a sharp-eyed, detailed oriented and good design ambassador.
  • You have a strong sense of layout, colour, composition, and type.
  • You’re an excellent communicator
  • You possess a curious and solution-oriented mindset
  • You possess creative flair, versatility conceptual/visual ability and originality
  • You’re fluent in Adobe Photoshop, In Design and Illustrator.
  • You’re able to work a website with updates in visuals. Bonus if you have experience in web or UX/UI design

 Working Environment and Details 

  • Part-time or full-time position available
  • Mondays – Fridays, flexible hours negotiable
  • Choose to work from home or from our location at Bartley, Singapore
  • Work independently in a small business environment

 Job Requirements 

  • University or Diploma undergraduate, preferably in the areas of Visual Communications (or equivalent)
  • Prior experience or portfolio of relevant works preferred

Freelance Delivery Representative (4 Hour Shifts)
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Marketing and Administrative Intern (Y2021)

Job Scope

  • Support the marketing team in marketing related activities
  • Contribute in ways to the procurement of new products and services
  • Assume partial responsibility for administrative tasks related to online retail management
  • Support the operations team in e-commerce order fulfilment
  • Picking, packing of pet products accurately based on orders submitted

Job Requirements

  • University or Diploma undergraduate, preferably in the areas of Marketing, Business Management or Mass Communications (or equivalent)
  • Keen aesthetic eye
  • Proficient in Photoshop/Pixelmator

Marketing Executive

Job Scope

  • Assist the Marketing Manager in managing marketing activities for the Neko Neko Group
  • Spearhead engaging content for digital media platforms
  • Oversee and manage SEO and SEM activities
  • Create and monitor ad performance and marketing KPIs
  • Create and execute integrated marketing campaigns through blog content, social media, newsletters
  • Website management (WooCommerce CMS)
  • Plan and coordinate public events

Job Requirements

  • Possess a relevant degree in Advertising, Public Relations or Marketing
  • 1-2 years experience in Marketing
  • Have a keen aesthetic eye for graphic design
  • Knowledge of WooCommerce UI/UX
  • Proficient in image processing software
  • Be able to work independently and as part of a team
  • Possess a high level of initiative and drive

Customer Care Agent

Job Scope

  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer frustrations and complaints
  • Knowing our products and services inside and out to best recommend them to fit customer needs
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process

Job Requirements

  • No formal education required – Just a personable, cheerful and attentive personality!
  • Ability to answer a high volume of calls and/or emails daily
  • Ability to stay calm when customers are stressed or upset
  • Typing speed of ~70 wpm
  • Personal experience working/owning cats is a big plus!
  • Experience working in customer support or frontline service roles advantageous

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